Working from home has got a bad rap. Many people seem to think it's a way to avoid hard work by getting out from under management's watchful eyes. Indeed, few pundits seemed to object when Yahoo, IBM, and Aetna rolled back their work-from-home policies.
Indeed, working from home seems like heresy if believe in the "collaborative, innovative workplace" idea, or...
Bitcoin and other virtual currencies are on a tear this year, surpassing the returns seen in stocks, bonds and most other investments.
The price of bitcoin has tripled since the beginning of the year, surging above $3,000 for the first time Sunday before dropping by more than 10 percent the next day. Returns for ethereum — a lesser known but quickly growing cryptocurrency — have been even more dramatic: It’s gained nearly 5,000...
When you think “enterprise networking,” the company that undoubtedly springs to mind for most people is Cisco Systems. With the majority of the world’s internet traffic running via Cisco core networks, it’s truly a global force to be reckoned with—for that reason, I follow the company very closely and am always looking forward to hearing what new products it’s working on.
The big news from the past year was the change in leadership,...
IBM is unleashing Watson, the tech company's artificial intelligence platform, on financial regulations.
On Wednesday, the New York-based technology firm rolled out a suite of software solutions that will help financial institutions manage their regulatory responsibilities.
"Essentially, we’re embedding our deep regulatory experience into Watson so that a broader group of professionals can benefit from this knowledge and help their organizations operate more effectively and efficiently," said Gene Ludwig, founder and chief executive at...
I'm a writer. Which means I'm part of the rare breed that enjoys the three-block walk to the little bookstore on the corner. I hear the little bell that rings above my head when I walk in and I suddenly feel at home.
My favorite bookstore just closed last month.
For a long time now, people have been questioning the future of physical books. I want to say it started even in...
Discussing the drought of IT skills in today's economy can be an intriguing and alarming conversation. Even with the abundance of post-secondary tech-specialized education programs that are now being offered, along with the market's awareness increasing for the value that is provided by full-time equivalent specialists (FTEs), the gap is still quite significant. In fact, according to Bloomberg reports, approximately 45% of today's small businesses are unable to find qualified applicants to fill their job vacancies within the technology...
Customer experience is not user experience (and why this distinction matters)
UX is the customer or user’s interaction with a product...
I certainly have a biased perspective, having spent the past 27 years of my career working as a contact center industry analyst, but I believe that the Internet of Things (IoT) will find much of its early success improving the customer experience.
I had the opportunity to hear a joint presentation by Dimension Data and Bosch at the Genesys G-Force event in Miami, Fla., in October 2016, and one...
Internet of Things (IoT) security breaches have been dominating the headlines lately. WikiLeaks’s trove of CIA documents revealed that internet-connected televisions can be used to secretly record conversations. Trump’s advisor Kellyanne Conway believes that microwave ovens can spy on you—maybe she was referring to microwave cameras which indeed can be used for surveillance. And don’t delude yourself that you are immune to IoT attacks, with 96% of security professionals responding...