Discussing the drought of IT skills in today's economy can be an intriguing and alarming conversation. Even with the abundance of post-secondary tech-specialized education programs that are now being offered, along with the market's awareness increasing for the value that is provided by full-time equivalent specialists (FTEs), the gap is still quite significant. In fact, according to Bloomberg reports, approximately 45% of today's small businesses are unable to find qualified applicants to fill their job vacancies within the technology...
Posted: 06/06/17 [ Read More... ]
Customer experience is not user experience (and why this distinction matters)
UX is the customer or user’s interaction with a product... 
I certainly have a biased perspective, having spent the past 27 years of my career working as a contact center industry analyst, but I believe that the Internet of Things (IoT) will find much of its early success improving the customer experience.
I had the opportunity to hear a joint presentation by Dimension Data and Bosch at the Genesys G-Force event in Miami, Fla., in October 2016, and one... 
Internet of Things (IoT) security breaches have been dominating the headlines lately. WikiLeaks’s trove of CIA documents revealed that internet-connected televisions can be used to secretly record conversations. Trump’s advisor Kellyanne Conway believes that microwave ovens can spy on you—maybe she was referring to microwave cameras which indeed can be used for surveillance. And don’t delude yourself that you are immune to IoT attacks, with 96% of security professionals responding... 
Faced with the growing decline of brick-and-mortar shopping, Apple is leveraging its large network of stores and trying to create a place for people to learn new skills and gather. The new initiative is being branded as "Today at Apple" and is now available at all 495 Apple stores worldwide, 271 of which are in the U.S.
The program's class sign up sheet went live on Apple's site on... 
The growing local e-commerce industry presents an exciting solution for fast-track growth in the SMME sector.
“E-commerce represents a fundamental change in the way that trade is conducted, and offers up a new, more efficient way to connect producers and merchants directly to customers around the country and in fact the world, bridging the gap between demand and supply. This presents major potential for the expansion of small businesses, improved... 
UX design is one of those topics you can’t ignore as a marketer because it has deep roots in everything you do for an online brand. It’s something you and everyone in your team must understand, even if you’re not experts in the field. So what exactly is UX and why is it important to every business?
This is the question we’ll be answering today so there’s no more confusion about... 
Snap reported its earnings for the first time since becoming a public company in March of this year. Its daily active user count clicked up to 166 million, a 5 percent increase over last quarter, up 36 percent from this time a year ago. That puts it behind Instagram Stories, a competitor launched by Facebook that copied heavily from Snapchat and has already passed 200 million users. It also means... 
Despite widespread fears that artificial intelligence and automation will create mass unemployment, job losses due to technology are at historic lows, according to an analysis published Monday by the Information Technology and Innovation Foundation.