How UX Is Being Changed by New Technology

Fortune Brainstorm Design Singapore HUB User experience (UX) has already been established as a battleground for companies to distinguish themselves in the world of digital design. But panelists at the the first day of the Fortune, Time, and Wallpaper* Brainstorm Design conference in Singapore cited new technologies like blockchain, artificial intelligence, and “Internet of Things” devices as trends presenting new opportunities for companies to meet ever-rising customer expectations and adjust...

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Working From Home Makes You Happier and ‘Massively’ More Productive, According to Science

Working From Home Makes You Happier and 'Massively' More Productive, According to Science

Working from home has got a bad rap. Many people seem to think it's a way to avoid hard work by getting out from under management's watchful eyes. Indeed, few pundits seemed to object when Yahoo, IBM, and Aetna rolled back their work-from-home policies. Indeed, working from home seems like heresy if believe in the "collaborative, innovative workplace" idea, or...

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Why People are Going Crazy Over Bitcoin and Other Digital Currencies

Bitcoin and other virtual currencies are on a tear this year, surpassing the returns seen in stocks, bonds and most other investments. The price of bitcoin has tripled since the beginning of the year, surging above $3,000 for the first time Sunday before dropping by more than 10 percent the next day. Returns for ethereum — a lesser known but quickly growing cryptocurrency — have been even more dramatic: It’s gained nearly 5,000...

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Cisco Introduces New ‘Intent-Based’ Access Networking Products And Services

When you think “enterprise networking,” the company that undoubtedly springs to mind for most people is Cisco Systems. With the majority of the world’s internet traffic running via Cisco core networks, it’s truly a global force to be reckoned with—for that reason, I follow the company very closely and am always looking forward to hearing what new products it’s working on. The big news from the past year was the change in leadership,...

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IBM is letting Watson loose on Wall Street regulations

IBM is unleashing Watson, the tech company's artificial intelligence platform, on financial regulations. On Wednesday, the New York-based technology firm rolled out a suite of software solutions that will help financial institutions manage their regulatory responsibilities. "Essentially, we’re embedding our deep regulatory experience into Watson so that a broader group of professionals can benefit from this knowledge and help their organizations operate more effectively and efficiently," said Gene Ludwig, founder and chief executive at...

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IoT: Customer Experience Leading the Way

Internet of Things Customer ExperienceI certainly have a biased perspective, having spent the past 27 years of my career working as a contact center industry analyst, but I believe that the Internet of Things (IoT) will find much of its early success improving the customer experience. I had the opportunity to hear a joint presentation by Dimension Data and Bosch at the Genesys G-Force event in Miami, Fla., in October 2016, and one...

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6 Hot Internet of Things (IoT) Security Technologies

IoT Security TechnologiesInternet of Things (IoT) security breaches have been dominating the headlines lately. WikiLeaks’s trove of CIA documents revealed that internet-connected televisions can be used to secretly record conversations. Trump’s advisor Kellyanne Conway believes that microwave ovens can spy on you—maybe she was referring to microwave cameras which indeed can be used for surveillance. And don’t delude yourself that you are immune to IoT attacks, with 96% of security professionals responding...

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Local e-commerce industry can fast-track economic growth

Ecommerce Business Economic GrowthThe growing local e-commerce industry presents an exciting solution for fast-track growth in the SMME sector. “E-commerce represents a fundamental change in the way that trade is conducted, and offers up a new, more efficient way to connect producers and merchants directly to customers around the country and in fact the world, bridging the gap between demand and supply. This presents major potential for the expansion of small businesses, improved...

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